Privacy Policy

Effective date: 1-Jan-2025
Last updated: 30-Oct-2026

About This Policy

J Roberts Plumbing LLC (“we,” “us,” or “our”) respects your privacy. This policy explains how we handle personal information collected through our website, contact and booking forms, and related communications.

It also describes our use of analytics, advertising technologies, embedded website features, and marketing messages.

Information We Collect

Information You Provide

We collect information you choose to provide when contacting us, requesting service, submitting a booking request, or communicating with us. This may include:

  • Your name, telephone number, and email address.
  • Property address or service location.
  • Appointment preferences and service-request details.
  • Photographs, attachments, and correspondence you submit.
  • Marketing permissions and communication preferences.

Please provide only information relevant to your request. Do not submit passwords, Social Security numbers, payment card details, or other unnecessary sensitive information through our forms.

Information Collected Automatically

Our website uses Google Analytics, advertising pixels, Google Maps, and a review widget.

Depending on the technology and configuration, these tools may process information such as:

  • IP address and approximate location.
  • Browser, device, and operating-system information.
  • Pages visited, referring websites, and visit times.
  • Interactions with website features, forms, or advertisements.
  • Cookies, advertising identifiers, and similar technical information.

Some third-party features may communicate with their providers when the page loads, even if you do not actively interact with the feature.

How We Use Information

We use relevant information to:

  • Respond to inquiries and review service requests.
  • Arrange appointments and communicate about services.
  • Maintain necessary customer and business records.
  • Operate, secure, troubleshoot, and improve the website.
  • Understand website use and advertising performance.
  • Send marketing communications subject to applicable permissions and requirements.
  • Record and honor communication preferences.
  • Handle complaints, disputes, security incidents, and legal obligations.

Submitting an inquiry or booking request does not, by itself, authorize marketing text messages.

Contact and Booking Forms

Information submitted through our forms is used to respond to your request and discuss service arrangements.

Submitting a booking form does not automatically confirm an appointment, establish a price, or authorize work. Those arrangements are confirmed separately.

The website does not accept online payments. Do not send payment-card information through contact forms, booking forms, email, or text messages.

Cookies, Analytics, and Advertising

Cookies and Similar Technologies

Our website uses cookies, pixels, and similar technologies for functionality, analytics, and advertising.

Cookie and tracking details:

You can manage cookies through browser settings and any website privacy controls provided. Blocking cookies may affect some website features. Browser controls do not necessarily stop every type of tracking.

Where consent or an opt-out is legally required, the relevant website controls must be used.

Google Analytics

We use Google Analytics to understand website activity and improve the website. Google processes information under its applicable terms and privacy disclosures.

Further information is available through

The browser add-on is not a universal opt-out from advertising or other website technologies.

Advertising Pixels

We use advertising pixels to measure advertising activity and, where enabled, support audience targeting or remarketing. Advertising providers may associate website activity with identifiers or information they already hold.

Some advertising disclosures may be classified as “sale,” “sharing,” or targeted advertising under laws applicable to a business. Any applicable notice and opt-out requirements must be reflected in the completed disclosures and website controls.

Maps, Reviews, and External Features

Google Maps and our review widget are provided through third-party services. These features may process technical information under their providers’ privacy policies.

Review excerpts may display a reviewer’s public name, comments, and related public review information. Contact us about privacy concerns involving material displayed on our website.

Other websites and platforms control their own content and privacy practices.

Email and Text Communications

Service Messages

We may contact you about an inquiry, appointment, agreed work, or related customer-service matter using the details you provide, subject to applicable requirements.

Marketing Emails

We send promotional emails subject to applicable permissions and legal requirements. You can unsubscribe using the mechanism in a marketing email or contact us directly.

Opting out of marketing email does not necessarily prevent legally permitted communications needed to address an existing service matter.

Marketing Text Messages

Where you separately opt in, we may send promotional text messages about our services.

  • Consent is optional and is not a condition of purchase.
  • Message frequency varies.
  • Message and data rates may apply.
  • Reply STOP to opt out or HELP for assistance.
  • You may also contact us directly to request that messages stop.

We honor withdrawal requests in accordance with applicable requirements. Our Privacy Policy is not a substitute for separate marketing consent.

How We Disclose Information

We may disclose relevant information:

  • To providers supporting website hosting, forms, booking administration, communications, analytics, advertising, and embedded features.
  • To authorized personnel or contractors who need information for their work.
  • To professional advisers where necessary.
  • To comply with applicable law, legal process, or lawful requests.
  • To protect rights, safety, and security or investigate suspected misuse.
  • In connection with a business transfer, subject to applicable requirements.
  • When you direct or authorize a disclosure.

Advertising providers may process information differently from providers performing operational services for us. Their activities are addressed in the advertising disclosures above.

Marketing permission given to J Roberts Plumbing does not authorize another business to send its own marketing messages.

Retention

We retain information for as long as reasonably necessary for its purpose, considering service administration, accounting, legal obligations, security, and dispute resolution.

Different information may have different retention periods. We may retain limited opt-out information to continue honoring communication preferences.

Security

We use reasonable safeguards appropriate to the information we handle. No transmission or storage system is completely secure.

If an incident requires notification under applicable law, we will provide the required notices.

Your Choices and Requests

You may contact us to ask about your information, request a correction, change communication preferences, or exercise privacy rights that apply to you.

We may need to verify your identity before acting. Some information may need to be retained for legal, accounting, dispute-resolution, or other permitted purposes.

Additional rights may apply depending on your residence and whether the relevant law applies to our business.

Children’s Privacy

Our website is directed to adults arranging services, not children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided information, contact us so we can investigate and take appropriate action.

Changes to This Policy

Where additional notice or consent is required, we will provide it. Publishing an update does not, by itself, authorize a new use requiring consent.

Contact Us

We may update this policy when practices or requirements change. The revised date will appear above.

J Roberts Plumbing LLC
Email: jrobertsplumbingllc@gmail.com
Phone: [334-734-7654 (line 3347347654)](tel:3347347654)
Mailing address: [Insert valid business mailing address]